8:30 A.M. To 4:30 P.M.
In cases of emergency, the clinic nurses are available at any time to handle this. arrangements have been put in place to ensure that there is a nurse on standby for emergencies at all times.
The Doctor/Clinical officer is available to see patients on Monday, Wednesday and Friday.
The nurses are available at the clinic during the clinic hours to attend to patients.
Contacts of Clinic Personnel
- Arrive At The Clinic During Appropriate Hours
- Ensure You Have Your Medical Photo-Card And Your Id/Passport Number.
- Have A Sit In The Waiting Room Until The Receptionist Informs You When To Enter The Consultation Room.
- Have A Sit In The Consultation Room Until You Have Been Treated.
- Be Sure You Sign And Date The Appropriate Forms Verifying That You Were Treated.
- Virus and Spam Protection
- If You Have Been Referred To Another Facility, Be Sure To Carry Your Medical Photo-Card Together With Id/Passport No.
the staff, faculty and students are insured under the apa insurance company for both in-patient and out-patient treatment up to a maximum of kshs. 300,000/= per family for in-patient and kshs. 30,000/= per person for out-patient treatment. we have also included a cover for chronic ailments. all communication to the insurance company should be done through the aiu clinic nurses or the human resources office.
The insurance company will cover you for hospitalisation up to a maximum of kshs. 300,000/= per family. if for some reason you need to be hospitalised, and you were not referred by the clinic nurse, kindly call the clinic nurse immediately for further advice. should you be hospitalised and you exceed the maximum limit of kshs. 300,000/= you will be required to pay the money from your pocket. If the insurance company for any reason fails to pay the bill, you will also be required to pay the bill from your pocket. However, please note that the school doctor and the administration will assist whenever possible to ensure that all bills are paid.
The insurance company will cover you for the out-patient treatment up to a maximum of kshs. 30,000/=. in order for the school to run the aiu clinic, you will be required to pay kshs. 500/= per student per term.
The insurance is a medical aid scheme to help with your health needs. It is not to be used as a bank account to see if you can use it all up, but rather as a savings account in case of emergency. Insurance comes in handy with a major illness, surgery or in case of hospitalisation.
In case of an emergency the clinic is open monday through friday 8:30 a.m. to 4:30 p.m. In the evenings or weekends, the school nurse or the nurse on duty will be available to treat you and to advise you on the next cause of action.
the school will provide transport to the patients who have a life-threatening emergency. The nurse or doctor will contact the administration office for the arrangements of transport in case of emergency. In this case, the patient will not be responsible for the charges, but the insurance, since the vehicle was used as an ambulance.
For any other cases, the patient should ask a friend to help get him/her to the hospital or hire the school transport whichever is available. you will be charged at the normal mileage rate.
In case you need to go to the hospital, the first reference point is the aiu clinic. The school nurse will advise you on which hospital or facility you should visit for treatment. Remember to carry your insurance photo card and your id/passport number for identification purposes.
In case you fall ill outside the aiu compound, you are free to seek medical help. Inform the doctor or hospital of the cover you have, namely apa insurance company. notify the school nurses as soon as possible.
If for some reason you have seen a doctor who is not a service provider under the insurance company, you would have to pay from your own pocket. Kindly secure an itemized receipt for the amount paid and forward the receipt to the aiu clinic. The clinic will organise for the reimbursement on your behalf.
Insurance Service Providers
The clinic will be able to advise you on the service providers for the in-patient services under real health insurance company when need arises. It is important to note that the first reference point should be the aiu clinic.
It is important to note that it makes a difference which hospital you choose to go to, especially on the cost. It would be good to save as much of your benefits as possible in case of an emergency later. Since the maximum of kshs. 30,000/= per person per family for out-patient and kshs. 300,000/= per family is spread over the year, it is important to spend as minimum as possible during each visit.
The clinic nurse will be able to assist you with which service provider to go to in case of specialized treatment. However, please note that you will need a referral from a general practitioner to see a specialist.
Please remember, while it is our duty to ensure that you are treated and to be of service to you, as you undertake your studies at aiu, it is your responsibility to ensure that you keep healthy by eating well, drinking boiled water, exercising your body and seeking medical attention when you fall sick.