Frequently asked questions.

Q1.What are the operating hours of the library?

Monday to Friday08:00 to 23:00
Saturday09:00 – 17:00
Public HolidayClosed
University Official EventsClosed

Q2. What are the steps and criteria for registering with the library to start using library services?

Once you have been assigned a user account by the ICT office as a new student, you will automatically gain access to the library services website. To access the library services website such as online catalogue and e-resources, simply log in using your student number and password.

Q3. How do I borrow materials from the library?

First, you need to identify the item you require. If you require assistance in locating an item, please ask a Library staff member for help. Students must present their student cards to the library staff at the circulation desk, while staff members should present their staff numbers/staff IDs.

Q4. Can I borrow items using another student’s card?

No! You can only use your own student card to borrow library items. Similarly, staff members are not permitted to borrow items using someone else’s staff number.

Q5.How many items can I check out at a time?

Borrowing privilege is based on the table below for the general collection materials.

Patron category Loan limit Loan period  Renewal limit Renewal period 
Faculty15One monthOnce in absentiaOne month
Part-time faculty10One monthOnce in absentiaOne month
Staff2Two weeksOnce in absentiaTwo weeks
PhD students15One monthOnce in absentiaOne month
Master Students10Two weeksOnce in absentiaTwo weeks
Postgraduate diploma5Two weeksOnce in absentiaTwo weeks
Undergraduate5Two weeksOnce in absentiaTwo weeks
External registered members3Two weeksOnce in absentiaTwo weeks

Both short loan and reserve materials are borrowed for 2 hours.

Q6. Can someone return books on my behalf?

Yes, they can. 

Q7. How do I renew a book when I'm off campus?

To renew a book, please log into your library account and select the “Renew” option. Kindly note that each book can only be renewed once through your account.

Q8. How can I access Wi-Fi in the library?

To access the Wi-Fi service within the library, individuals must authenticate themselves by logging in with the same credentials they use to access their student portal. For users who are using the Wi-Fi for the first time, the ICT staff will assist in configuring their laptops.

Q9. How do I access e-books and online journals?

Typically, you can access e-books and online journals through your library’s website using your AIU login credentials. Search across all library resources through a single search by simply typing your query into the search bar on the library website.

You can also look for a section labelled A to Z List of EResources to search for and access these materials. If you encounter any difficulties, reach out to the library’s support team for assistance.

Q10. Are there tutorials or guides available to help me use library e-resources effectively?

Yes, online tutorials, research guides, and instructional videos are offered to help you navigate our e-resources effectively. You can typically find these resources on the library’s website under the “Library Guides” section. Additionally, our User-services office is available to provide personalized assistance with your research needs. 

Q11. How do I troubleshoot technical issues with accessing library resources?

If you encounter technical issues when accessing library resources, try clearing your browser’s cache and cookies or using a different web browser. Ensure that your internet connection is stable and that you’re using the correct login credentials. If problems persist, contact the library’s online support team for further assistance. 

Q12. How do I cite sources correctly?

Follow the citation style specified by your faculty, such as APA, or Turabian referencing style.  Utilize online citation guides or reference management tools like Zotero or Mendeley to generate accurate citations for your sources. See also Library guides.